Shipping & Return Policies:
All in-stock orders will be shipped same-day on Monday through Friday when placed before 1:00 PM CST
Temperature Sensitive Items (Vaccines and Other Refrigerated Items)
All vaccine products that require refrigeration will be packed with ice. We ship vaccines to spend as little time en route as possible. For this reason, we may hold cooled orders to ship on a Monday to guarantee vaccines are delivered as timely as possible. We recommend ordering temperature sensitive items as early in the week as possible to assure delivery before the weekend. All orders are shipped Ground unless otherwise specified. Any vaccine orders that require more than three days delivery time should be shipped via a faster service.
Shipping Fee:
Qualified orders over $250 ship free. Orders that weigh over ten pounds do not qualify for shipping nor do orders containing FOB items or those shipped outside the 48 contiguous states. Hazard fees are not waived for orders with free shipping. Orders under $250 that do not qualify for free shipping will ship for $12.95 unless the order exceeds 10 pounds, contains FOB items or Hazard Fees.
Orders damaged during shipping must be reported within two days of delivery. Damaged goods will be replaced at no charge. Returns are allowed up to 30 days after a product is delivered but buyer must pay shipping on the returned item. After 30 days we will accept returned items with a 15% re-stocking fee. All refunds will be provided as a credit to the credit card used at the time of purchase within 5 days upon receipt of the returned merchandise.
Shipping outside the United States: We do not guarantee shipping times outside of the U.S. Be advised that packages may be required to go through Customs, thus delaying shipping. JRG cannot guarantee cooled or liquid products will be shipped quickly enough to minimize exposure to high or freezing temperatures. Please understand the risks associated with shipping these products outside the 48 contiguous states and plan accordingly. Contact JRG customer service at 800-354-7433 for additional information or to make special shipping requests.
UPG Ground Map from Fort Dodge, Iowa (Does not apply to drop ship and special order items.)
Estimating Delivery Time: Do not count the day you place your order as a shipping day. For example, if your delivery time is two days and you place your order on a Wednesday, it will be there on Friday. Most delivery services do not deliver on Saturdays. For this reason, only count BUSINESS DAYS when estimating your order's delivery time. We DO NOT ship on weekends. Any orders placed after 1:00 PM CST on Friday will be shipped on the next business day. Do not count national holidays as shipping or transit days.
About Shipping Statuses:
When you place an order its status is set to AWAITING FULFILLMENT. When your order has been retrieved from the website and enters processing, the status is changed to AWAITING SHIPMENT. Most orders will ship within 24 hours of the time they enter AWAITING SHIPMENT. Please note: We DO NOT ship on Saturdays. Only count business days when estimating package arrival time. When your package leaves our warehouse your order status is changed to SHIPPED.
Veterinary Services
Large Animal Services
Our veterinary clinic provides expert large animal veterinary services and on-farm care for cattle, horses, sheep, goats, and other livestock. From routine herd health management to specialized procedures like calf castrations, reproductive care, and individual animal treatment, we bring experienced veterinary services directly to your farm. Whether you need emergency livestock care, preventative herd health programs, or comprehensive large animal wellness services, our dedicated team ensures the health, productivity, and well-being of your animals with reliable, compassionate care.
General Surgeries
Our veterinary clinic provides comprehensive general surgical services for pets, ensuring dogs and cats stay healthy and thrive. From routine spay and neuter procedures to the safe removal of lumps and bumps, our skilled team delivers expert pet surgical care with compassionate attention. Whether for preventive surgery or addressing a specific health concern, our veterinary professionals ensure your furry family member receives safe, reliable, and high-quality care every step of the way.
Same Day Appointments
At our veterinary clinic, we understand that when your pet is sick, every minute counts.That’s why we offer same-day veterinary appointments and emergency pet care to ensure your dog, cat, reptile, or other family member receives timely and compassionate treatment. Our experienced team provides comprehensive pet care services, from routine wellness checks to urgent pet health services, so you can have peace of mind knowing your pet’s health and happiness are our top priorities. We’re dedicated to being a trusted veterinarian near you, just a phone call away whenever your pet needs care.
Pet Dental Care
Our veterinary clinic offers professional dental care for pets, helping dogs and cats maintain healthy teeth and gums. Regular pet dental services prevent gum disease, bad breath, and other oral health issues. Our experienced team provides thorough dental exams, cleanings, and treatments, ensuring your pet’s oral health is in top shape. Schedule a veterinary dental check-up today to give your furry friend a healthier, happier smile.
Preventative Care
Our veterinary clinic offers comprehensive preventative veterinary care services for both pets and livestock, helping animals stay healthy and productive year-round. From annual physical exams, yearly vaccines, and wellness visits to heartworm testing, parasite control, and routine blood work, our experienced team focuses on early detection and long-term health. We provide puppy and kitten wellness care as well as herd health programs and livestock preventative care tailored to your operation. With customized, lifestyle-based care plans, we support the health, performance, and well-being of every animal—on the farm and at home.
In-Home Euthanasia
At JRG, we provide in-home euthanasia services for pets, offering comfort and dignity for your dog or cat during life’s final moments. Led by Peaceful Death Certified Dr. Rebecca Cox, our veterinary team ensures a calm and gentle experience in the safety of your home. Our at-home pet euthanasia services allow you to say goodbye in a familiar environment, providing peace of mind and honoring your pet’s well-being.
Grooming
Our veterinary clinic offers professional pet grooming services for dogs and cats, helping maintain your furry friend’s health, hygiene, and comfort. From bath and brush treatments to nail trimming, ear cleaning, and coat care, our experienced team provides gentle, stress-free grooming for pets. Regular veterinary grooming services not only keep your pet looking their best but also prevent skin infections, matting, and other common health issues. Schedule a pet grooming appointment today and ensure your dog or cat enjoys healthy, clean, and well-maintained care.
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